Refund and cancellation policy

TEKANEX, Ireland. Last updated 26 October 2026.

The short version: you only pay once your problem is fixed. If it isn't fixed, you don't pay.

Before you pay

• There is no upfront payment or deposit.
• You can cancel at any time before or during a session, free of charge.
• If we can't resolve your issue, nothing is charged.

After you pay

• Payment is only requested after you've tested the fix and confirmed it works.
• If the same issue comes back within 14 days of payment, email [email protected]. We'll fix it again at no extra cost; if we can't, we'll refund you in full.
• A refund doesn't cover a new or different issue, or problems caused by later changes, new software or hardware failure.
• Refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.

Questions or disputes

If you're unhappy with anything, please contact us at [email protected] before raising a dispute with your bank. We usually reply within minutes and will do our best to make it right.

This policy doesn't affect your statutory rights as a consumer.