Your IT problem, fixed remotely today.
Software, drivers, Windows and Mac, email and online accounts, sorted over a remote session by an experienced technician, anywhere in the UK.
One flat priceYou pay only once it’s fixed.
If we can't fix it, you pay nothing.
We usually reply within minutes, even on Sundays.
What we can fix for you
We're here to help you fix any issue you may have with your computer, software or online accounts. These are the jobs we do most often. Pick one to see what's included.
Update, install or uninstall software
The apps you need, installed and up to date, and the ones you don't, removed properly.
What's included
- Installing and updating programs and apps
- Removing unwanted software and its leftovers
- Fixing apps that won't open or keep crashing
- Setting up software you already own, like Microsoft 365
Move your data to a new laptop
Got a new computer? Your files, photos, email and settings come with you, so it feels like yours from day one.
What's included
- Documents, photos and music
- Email, contacts and calendars
- Browser bookmarks and saved settings
- Windows to Mac, Mac to Windows, or like for like
Remove a virus
Pop-ups, a browser that behaves strangely or a warning that won't go away: cleaned out properly, not just hidden.
What's included
- Full malware and adware scan and removal
- Suspicious extensions and programs removed
- Hijacked homepage and search settings restored
- Protection checked so it doesn't come straight back
Help with your account
Locked out, forgotten passwords or two-step verification stuck on an old phone: we'll guide you back in.
What's included
- Email accounts like Gmail and Outlook
- Apple, Microsoft and Google accounts
- Password resets and recovery options
- Two-step verification, set up safely
Speed up a slow computer
Slow start-up, freezing or fans that never stop: we find what's dragging it down and fix it.
What's included
- Start-up programs trimmed
- Junk cleared and storage freed up
- Updates, drivers and settings tuned
- A check for hidden malware
Fix a Windows or Mac issue
Error messages, failed updates, crashes or settings that have gone wrong.
What's included
- Windows 10 and 11, and macOS
- Failed or stuck updates
- Error messages and crashes
- Wi-Fi, sound, display and Bluetooth settings
Install a printer or other device
Printers, scanners, webcams and other devices set up with the right drivers, and actually working.
What's included
- Printer and scanner installation
- The correct, up-to-date drivers
- Wireless printing set up
- Stuck print queues cleared
Secure your computer
Antivirus set up properly, updates switched on and safer settings.
What's included
- Antivirus installed and configured
- Firewall and security updates checked
- Safer browser and privacy settings
- Backups set up, so you don't lose anything
Recover deleted files
Deleted something important? We'll do everything possible to get it back.
What's included
- Recycle Bin, Trash and cloud history
- Previous versions and backups
- Specialist file-recovery tools
- Advice so it doesn't happen again
Something else?
If it lives on your computer or online, ask us. If it can't be fixed remotely, we'll tell you straight away, free.
Other things we often help with
- Email that won't send or sync
- Browser problems and slow websites
- Cloud storage and file syncing
- Camera or microphone not working on calls
What we can do
Software, drivers, Windows and macOS, web browsers, email and online accounts. Anything that can be fixed remotely.
What we cannot do
Hardware repairs and physical devices: broken screens or keyboards, batteries, water damage and replacement parts.
Not sure which yours is? Ask. If it can't be fixed remotely, we'll tell you before anything starts.
What counts as one issue?
One problem with one cause, for example "my printer won't print" or "remove a virus from my laptop". If it turns out to be more than one issue, we'll tell you before doing anything extra, and we can agree a discounted price for the whole bundle.
How it works
Four steps. You pay at the very end, and only if your problem is fixed.
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Tell us what's wrong
Send a short message or email describing the problem. A photo or screenshot of any error helps.
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Get a straight answer
We reply personally, usually within minutes, even on Sundays, and tell you honestly whether we can fix it remotely.
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We fix it together
At a time that suits you, you start a secure remote session. You watch every step and can end it whenever you like.
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Pay once it’s fixed
Test everything. When you're satisfied, we send you the bill. Not fixed? You pay nothing.
£87only if it's fixed
You stay in control
You start the session
We never call out of the blue or show pop-up warnings. Every session starts with you.
You see everything
The whole fix happens on your screen, in front of you, with nothing hidden.
You can stop at any time
One click ends the session, and our access ends with it.
Nothing to pay upfront
We'll never ask for card details, gift cards or bank logins during a session. Payment comes after the fix.
Why Tekanex?
- One flat price
- Replies within minutes, even on Sundays for urgent
- Your problem fixed wherever you are, because we work remotely
- You pay only once your problem is fixed
- More than 10 years of experience in tech support
- You speak directly to the technician who fixes your problem
- No waiting. No AI support agents and no customer support queue.
- No call-out fee.
- No hourly charges that cost you time and money without solving the problem.
One-Time Fix
Your bill, sent only after the fix works
- Total, once it works£87.00
- If we can't fix it£0.00
Order a fix now
We usually get back to you within minutes, even on Sundays.
Message sent
Thanks. We'll reply to shortly, usually within minutes.
Press send in your email app
Your email app should now be open with your message ready to go. If nothing opened, copy your message and send it to [email protected].
Who will you be talking to?
An AI agent: noAn auto-response: noA customer support queue: no- The IT guy. Directly.
No obligation. If we're not the right fit for your problem, we'll tell you honestly, and you only pay after the fix is done anyway.
Questions, answered
Can't find yours? Ask us directly. We'll give you a straight answer.
What happens if you can't fix it?
You don't pay anything. We'll explain what we found and, where we can, point you to the right next step, for example if the problem turns out to be hardware.
When and how do I pay?
Only after you've tested the fix and confirmed it works. You can pay by bank card, Apple Pay, Google Pay, Link, Revolut or bank transfer.
What counts as one issue?
One problem with one cause, for example "my printer won't print" or "remove a virus from my laptop". If it turns out to be more than one issue, we'll tell you before doing anything extra, and we can agree a discounted price for the whole bundle.
What do I need for a session?
A computer that turns on and connects to the internet. We'll send you simple step-by-step instructions to start the session. It takes a few minutes.
What isn't covered?
Anything physical: hardware repairs, broken screens or keyboards, batteries, water damage and replacement parts. If your problem needs a hands-on repair, we'll tell you before anything starts.
How quickly will you reply?
Usually within minutes, Sundays included. Every message is read and answered by the technician fixing your problem. There's no auto-reply and no queue.