Refund and cancellation policy

TEKANEX, United States. Last updated October 29, 2026.

The short version: you only pay once your problem is fixed. If it isn't fixed, you don't pay.

Before you pay

• There is no upfront payment or deposit.
• You can cancel at any time before or during a session, free of charge.
• If we can't resolve your issue, nothing is charged.

After you pay

• Payment is only requested after we fix your problem.
• A refund doesn't cover a new or different issue, or problems caused by later changes, new software or hardware failure.
• Refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank.

Questions or disputes

If you're unhappy with anything, please contact us at [email protected] before disputing a charge with your bank or card issuer. We reply within 48 hours and will do our best to make it right.

This policy doesn't affect any rights you have under the consumer protection laws of your state.